Interview with a Job Centre Advisor: sanction targets & corruption revealed

@JobcentreMole is a Job Centre advisor who has taken to Twitter to speak out about the Job Centre’s unfair treatment of people who are claiming benefits. For obvious reasons he is anonymous. I think that what he’s doing is very brave. We did this interview by email. (All emphases are mine).
The Mole says: “I started my career with Jobcentre plus over 15 years ago at such a young age, I have literally done every job at lower (band B) level there is within the Jobcentre. I can assure you my knowledge of Jobcentre Plus is up with the best, I can also assure you I am not alone with my views.” 

Do the management have targets to sanction x number of people, or are your team encouraged to sanction people?

There is 100% no specific target at all, however it is and has been mentioned before that each signer should be looking at a minimum of 2 sanctions a day. say for example offices are looked at in clusters, and say there are 7 offices in a cluster, lets use London for example…. if there are 10 offices in London, Office one achieving 100 sanctions a week, office two 90, three 80 and so forth, I can guarentee you that offices 5 to 10 will be pulled week in week out regarding why they are not achieving what the other offices are achieving. we all have a sister office (generally means an office that has a similar register to yours) and we are marked on our achievements in accordance with theirs. If they have a bad ass office manager who hammers staff to sanction customers, it impacts on office b. I once saw a guy who works for us sanction 23 customers in one day!, it took him a ridiculous amount of time to do all the paperwork!, had he done this to get a better box marking? or to warrant his job? no he did it because the night before he had watched a programme on tv. it disgusted me!. There are customers that quite blatantly flaunt the rules and there are the odd customers that indeed require a sanction!, but I mean this, only the odd one!. and never generally the ones that actually get the sanctions!.

What was the worst thing that you saw happen in your Job Centre?

Without a doubt has to be the two facedness of the managers. we have weekly meetings, in these meetings we are encouraged to sanction customers for various reasons mainly not actively seeking employment in adherance to their jobseekers allowance. now not a lot of customers know this but its a lottery who gets pulled, it depends on the member of staff, and also on the customer, example, if a 6ft 2 big aggressive builder was to walk over to the signing section I can assure you he would not be challenged, however the more weaker clientel are. We give customers a JSA1(ils) form and are encouraged to get them to sign it to (re-open their claim if sanctioned), what we dont tell the customer is that signing this form puts another 2 weeks on the sanction.

We also do our referrals online now, and these are not vetted by anyone, so basically you could walk into a jobcentre and be pulled for not actively seeking, we would take the details of what you have been doing over the past fortnight and totally change your answers, thus guaranteeing a sanction. I have never in my time seen one customer ask to see the papers as to why they have been sanctioned. not one. the unfortunate thing is the general public is too trusting of jobcentre staff. Neither by the way do customers demand to speak to FJR managers (basically the manager responsible for the member of staff doing the paperwork). Sure they ask to speak to the office manager, who comes along and hasnt a clue whats really happening so pay lip service. Customers need to deal with the front line managers, only then will something be done, these guys get the easiest ride in the jobcentres, trust me I’ve been one!.

SO…individually what is the worst thing I have ever seen in a jobcentre, I see people on the DEA caseload (disabled people) sanctioned week in week out because if they don’t ask for support no one gives a damn. I see customers come in and get lied to and fobbed off. I once saw a gent come in who had missed an appointment because his wife had passed away, and because he did not make a fuss about this he basically accepted his claim had been closed and he had lost 2 weeks benefit. It’s a cruel world out there, and as much as I do believe people need to be looking for work, I can also assure you that even the genuine people that are genuinely looking lose their benefits.

Have you ever been made to take action on a benefits claimant that you feel wasn’t right?

I cannot say I have ever been made to take action on a customer, but what I can say is I was acting front line manager for 12 months due to me being the most experienced member of staff and the manager being on long term sick. During this time I was reprimanded repeatedly regarding the team I had and how little DMA we had done (not enough benefit sanctions ect). I was told that it was my teams fault that our office had no one kicking and screaming at the security guards, and this was a bad thing as it reflected that my office was not strict. I have seen many advisors and front line staff waiver their end of year bonus, we get box markings ranging from 1/2/3, 3 = £0 bonus, 2 = £300, 1 = £500, this is my grade, the ammounts go up the higher up the ladder you get. I have seen advisors and front line staff get a 3 because they are not sanctioning enough customers. They are the good people that work in the jobcentres, and generally are the ones that smile and can have a human conversation with customers on a 1 to 1 level.

I have also seen members of the public attend Jobcentre plus and just because they are known outside the organisation by certain managers they are let off certain requirements of receiving jobseekers allowance. Only 2 weeks ago my direct line manager was stood over me as I was explaining to a customer he had worked 16 hours so unfortunately had to sign off, she proceeded to ask him if it was 16 hours or 15.45 due to a 15 minute unpaid break, he didnt understand her so repeated 16 hours until she amended his B7 part time earnings form. unfortunately I wasnt in a great position as the said manager is very good friends with the office manager… nowhere to go you see.

Do you think that any groups (e.g. disabled, lgbt, women) are treated worse by the DWP or your Job Centre? Or is everyone treated equally badly?

Groups… Right, there is a guy who signs on in my office. He has signed on for over 6 years, I guarantee you he has never been challenged regarding what he has done by any member of staff why? because he is over 50 and death stares everyone who he comes into contact with. Also anyone who comes to sign who believe they are upper class, or lets say looking for work in certain sectors or area’s that jobcentre plus dont have expertiese in basically get a pass through the system until they find work. Work programme participants get no support from jobcentre plus, and as for work programme.. dont get me started.

Again I’ve visited offices and know the staff over there to know they have the most ridiculous easy job you could imagine… more on this later. to finish question 4 the group thats most effected is the vulnerable. they are targeted by the majority of staff, you know the ones, they approach and are not going to answer back or fight their corner. I am a firm believer that IF every customer read what they signed, and if they completed their paperwork according to their jobseekers agreement there would be no sanctions at all from jobcentre plus. unfortunately the weak dont ask questions, they take what they are told and live by that. “I’m sorry its not me that makes the decision” all lies, the front line member of staff knows categorically its a disallowance before it go’s up!. Another casing point, did you know that if you as a member of the public ask for a reconsideration and list enough to cover your jobseekers agreement, regardless of what initial paperwork went to the decision makers, the decision will come back favourably allowed?. No one knows this you see!. 

Are the middle class jobseekers treated better than working class, unskilled or long term unemployed jobseekers?

Middle class, elder, all very rarely challenged on jobseekers allowance. 80% of sanctions come from young Britons. I can tell you too that not even 5% of foreign customers get sanctioned for actively seeking or anything else like that, why? Because its too difficult to do in the 10 minutes tops that we have with a customer. There is not enough support in my opinion for the unskilled person. nowadays you need pc skills, online cv, a licence for this, a certificate for that. Do you know you now need a certificate to be a cleaner???. Where do the unskilled start if thats the case?. its a bad circle that will not be broken until we treat people like individuals and not all as collectives.

Does the Work Programme help the job seekers who attend your Job Centre find work or have more motivation?

Work programme…… total and utter failure, bad management, bad advice, bad motivation, and a total lack of customer understanding. We set out with work programme to target the “hard to work on” customers. genuinely for every 1000 people signing on for jobseekers allowance 200 are the hardcore, who are either more than happy with jsa and their life on jsa, or their skills are not required in the work place at any level. Work programme was set up to target these people and inspire them and help them to become more employable. Total and utter failure, this has come to light ever since april, since the returners have been coming back into the mainflow for jobseekers… basically put on weekly signing for no reason other than to inconvenience them… another interesting fact for you, every work programme returner is interviewed PURPOSELY 3 days after their signing day so we have 5 clear days if they forget to ensure their claim is shut… all craft you see!. My view is the work programme will be dressed up a success, but show me one success story and I’ll show you 100 that have not got anything from it apart from an utter waste of time.

Do the Job Centre courses or group sessions help people find work?

Well.. thats a tricky one, group sessions tend to be information sessions based at helping customers to know what their role as a jobseeker is, or other things ie what is expected of them. Some courses can help them find work, we often refer the customer to the FLT courses, or on occasion SIA courses, this of course will give the customer something new in their gun to fire at prospective employers. Now the basic skills courses… not one bit of those helps any customer in any way. One to one coaching in my opinion is what is required. Why try to milk a dog?, or teach a cow to bark?, its how it is!. If I had a customer and after a 30 minute consultation worked out that the best this guy could do was push trollies at a supermarket, why spend 6 months trying to brush him up?. We should be starting him pushing the trollies and move him up whilst in the job. instead we concentrate on making him apply for jobs beyond his reach, each time knocked back takes a bigger chunk from his confidence. deep and disasterous hole that he gets himself into!.

How have sanctions affected Job Centre customers who attend your Job Centre?

Now thats a hard question…. how have sanctions changed jobcentre customers.. Well they certainly have become aware of how to note down their activities a lot more than some of them were!, they also come across more matter of fact. the problem here is again people tend to accept things!. they accept that they have a sanction because this happened or that happend!. I liken it to insurance quotes… I often wonder each year how many people auto renew their car insurance?, one year £300 a year, the folowing £900, how many people actually check what they are signing?. Check why certain things are happening?. “the process has changed, if you have forgotten your looking for work book you now have to fill in this ASE stencil”….. really?…. no thats a coward working at jobcentre that dare not tell you he/she is not happy with what you have produced as evidence to support your JSAG. (jobseekers agreement).  Problem is too many people want a smiley face, I once saw a tattoo of two guys face to face shaking hands, whilst holding a knife behind their backs… unfortunately thats the relationship thats forming from these sanctions…. customers do not trust the jobcentre, and it will only get worse, while the jobcentre staff on large will always find ways to stick the knife in without the customer actually knowing who it is that had the final push!.

Are most of the Job Centre customers you see benefits scroungers who are happy to be on benefits for life?

Hmmmmmmm, I am not going to lie to you, I see a fair few people that are MORE than happy to remain on benefits all their lifes. I see sally who’s 30 with 9 children, I see jason who’s 40 and has continually signed for over 10 years without a job. all of which have in my opinion not had the education or the pat on the back throughout their lives to make them realise their is actually a purpose for them in civilisation. It takes on average is it £19k per year to rehabilitate a prisoner, a jobseeker gets £80 a week… cheap at half the price is it not?. A prisoner comes out of prison with one of the biggest barriers to work anyone could wish for, a criminal record, yet whilst he/she is in prison they are given all the education and training they require. A jobseeker is HIGHLY lucky to recieve training to get a CSCS card… We should be helping customers to achieve reasonable goals as aposed to sanctioning the ammount of benefits we sanction. I’ll tell you what heres one for you….. lets give the customer the choice actively seek work, however IF we feel you have not done enough to look for work we will sanction your benefit, and put the money we stop towards your FLT licence ect ect.

Unfortunately jobcentre plus as a business model and a public service is dead. My prediction is it has minimal time to run, customers are now using online services, within the next few years all jobcentres will be fitted with IAD’s (internet access devices), so customers can do all their benefit work online. Staff will be cut of course, and before you know it you’ll do everything from home, failing that an out reach or a library. The digital age is upon us, and will take with it all the bad advisors and bad management, unfortunately the good people that work for jobcentre plus will also be taken down with what is a sinking ship.

Why did you decide to take to Twitter to speak out?
Why Twitter? well… I had seen and been pushed with many @jcp twitter accounts, and how they were pivital to getting the digital word out there for customers and staff, it took a certain office over 2 years to get 1000 followers, its taken me 3 months to get over 500, and I havent been going gung-ho at that. I guess its just my way to stick it to the man, and also throw out some help to members of the public who are treated unfairly. Its a shame about the anonymousness (is there such a word? ha ha), but in a way I prefer it that way, I’d like to think of myself as the invisible friend. Come to me and ask, if I can help I will, simple as that.

 

You can follow the Mole at @JobcentreMole. Also follow @JCPAdwiser.

Published by Slutocrat

Slutocrat (n). One who supports slutocracy. Slutocracy (n). 1. A government comprised of sluts. 2. A democracy in which family and sexual freedoms are protected by the State. I have a writing addiction and occasionally manage to get paid for it.

104 thoughts on “Interview with a Job Centre Advisor: sanction targets & corruption revealed

  1. I got told on friday that i hadn’t filled my job search record out properly but for months no one had told me infact every sign on day i was told it was absolutly fine and to just carry on the way im doing it. This idiot of an advisor then puts me in for a sanction without giving me a chance to correct it. He verbally abused me and publicly humilliated me for all the job center to see. He was a discrace. He knew i had depression and i was doing the best i could but he still didn’t give me a chance to make it right. How is that fair??? Anyone in sheffield going to eastern avenue please be warned of John the deputy manager. He is a dick and will make up anything to get you sanctioned

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  2. I saw an advisor two weeks ago: she set me a task (this ridiculous S.T.A.R thing.. Situation, Task, Action,Result). Anyway, I did it, but she didn’t even look to see what it was about! She then set me another ‘task’… Bring in a filled in application form (any application form). However, she said she would not be seeing me next time I signed on, but that she would see me in four weeks time. Naturally I assumed that I had to hand the application form in to her next time we met. But I went to sign on today and this fascist, poe-faced bitch (a different advisor) was disgraceful on so many levels… She treated me like a schoolboy who hadn’t done his homework! When I tried to explain why I hadn’t brought the form in (as I thought it was for the usual advisor I see), she basically implied that I was lying! Then she outrageously made threats about ‘Decision Makers’ over a pointless and meaningless application form! My jobsearch was up to date and impeccable. Yet this evil bint is quibbling and making threats about a piece of paper that has no relevance whatsoever to my jobsearch! I said to her why would I bring in loads of Jobsearch evidence, and not bring in a stupid application form?! Is that the sign of a skiver? It just doesn’t add up. She was having none of it: Saying she was ‘only following orders’ (that old Nazi classic!). So I went over to the local library, got the form from my email address (I did really have it ready and done!), printed the thing and handed it in. My record in the Jobcentre is faultless. And although I had never met this advisor before, she automatically saw me as lying, lazy,cheaitng scum. Just like she sees every other poor sod who has to go in there, I suppose…

    Anyone who goes into Prestwich Jobcentre…. Be warned! A real Pauline Campbell Jones type who works upstairs…and she is a frigging Nazi!

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  3. I’d like to ask, at what point is someone not a human being? Benefits are Capital generated by signatures, they have absolutely nothing to do with taxes and are a moral obligation to whom so ever decides to play Emporer with the resources. Not only that. After World War 2, we, the people were promised the rights set fortrth in the Universal Declaration of Human Rights. Personally, I have been stuck on jsa for 4 years. I receive little over a hundred pounds a fortnight and barely can afford the upkeep of my home let alone buy adequate amounts of food. These sanctions are not only illegal according to the UN but its also a crime against common law. An unlawful and immoral act, but is anyone going to jail? Hell no! So really my question has to be. If your a friend to the people, why don’t you stop with your misinformed opinions and actually speak out against the system of priveledge And for these criminals to provide us with our human rights?

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  4. Bully boy tactics picking on the weak and letting the big scary ones get away with whatever they please. My son was sanctioned for not doing enough to look for work although he’d applied for thirty jobs and had one interview in the two weeks. How does that work? The whole job centre idea needs a drastic rethink. Genuine people, like myself, who have never been unemployed in their lives but get made redundant are humiliated and degraded at a time when they need support. If you’re not depressed before you walk in the door you will be when you walk out again for sure.

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  5. Thanks for this piece. I too have been sanctioned many times because I was simply naive to the whole processes out there.

    As an aside; there’s alot of crap coming towards the JCP in the form of Universal Credit. This will affect low earners, part-time workers, and even the self-employed. I’m afraid the next couple of year will make Ken Loach’s ‘Boys from the black stuff’ seem like a fairytale!

    Stay alert folks, and thank you ‘Mole’ for keeping us informed!

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  6. I’ve been sanctioned for almost six out of the past twelve months. We have an 8 month old baby. We’ve been done over one the “sign this” for an extra two weeks… “That’s not the sanction, that was a whatever”… but we only your Hardship for the two weeks so your family can starve and go without light and heating” numerous times. We’ve been done on the “you didn’t sign into Jobmatch”… errrr… “jobmatch does NOT record log-in’s in it’s Activity History. How can you install a system that does not LOG people’s LOG-IN’s”.

    I’m a IT Manager/Consultant. If I’d had produced the peice of shit that is the Goverment Gateway To Hell I’d have been sacked, fired, pulled into the street and hung drawn and quatered. There again, I worked for TAX-PAYING, PRIVATE MONEY. All the “work placement” idiots have so far said is “Visual Basic? Office? SQL? Database design? That’s a bit too technical”, “I’m sending you elsewhere (yet another placement scheme)” and “do you want to work selling in a call centre? You must be good on the phone?” Yes, I’m good on the phone sort out people technicqal problems. I can translate “Well your TCP Protocol’ communication has overrun the buffe….” to “You’re router/switch/printer is having a hissy-fit. Turn off the router, leave it for one minute and switch it back on”… two minutes later a very happy chap who’s about to walk into a meeting worth a couple on million with his reports in hand.

    I swear I’m getting close to punching someone after reading this. Not that I ever would, I’m a gentleman these days. And THAT is obviously the “weakness” that they see when handing out the sanctions on a weekly basis.

    Nowadays we can’t even budget on when we WILL get paid. We have to cut everything down to bear minimums to survive on the hope that we MIGHT get a bone thrown three or four days after we *should* have been paid. I’ve been a Conservative voter all my life.

    I just want to get back up and running, earning and paying taxes (I was on a package of about 48K per annum, but that was BEFORE that last Tax-Year, so I can go jump for it for all the good it’s done me).

    Like I said, I’ve *BEEN* a Conservative voter all my life.

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  7. They stopped my money no doubt letter, no sanction letter just an empty account!
    My advisor is deliberatly avoiding me I was told they were not in the building look around and spot them other side of the office then they say they were busy the advisor is sitting there joking with friends!
    Thanks alot! nothing beats spending christmas on the streets!

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  8. Reblogged this on rosiedee55 and commented:
    depressing reading. after all i’m depressed. we were given a housing benefit FINALLY we applied in March & in October it was finally okayed. This month November the HB still hasn’t been put into my account. We’ve manged to keep going but are getting desperate. When i called today it had apparently been stopped. No communication has arrived to inform me and as i’ve been in hospital and then recovering from major back surgery I hadn’t been able to focus or concentrate on it. WHY.

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  9. I have just had 2 sanctions imposed for not attending a work related interview, I had phoned TCV to re-arrange another appointment and was given a new date which I attended. Unfortunately TCV had not informed the job centre in time and the sanction went ahead. TCV even contacted them to verify everything but the job centre would not lift the sanction saying once a sanction had been enforced it could not be lifted.
    I am a 60 year old single woman partially disabled with no other form of income and had to live on 28.00 for two weeks…..this is just another stealth tactic targeting the vulnerable and it stinks!!!

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  10. they tuck a friend of mine who is also homeless and stays wer she can and also pregnant and because she did not go to a appointment because she was tuck ill and had 2 go into hospital tht day even tho she shown proof they have sanctioned her and making her reclaim all over again so she is now know money and know wer 2 live..what the hell as happened to this country all gne heartless cold greedy people lives r bein lost out ter,,,

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  11. 28 weeks sanction for ‘making oneself unemloyed’. This person will need money to live and rent for 28 weeks guys. They couldnt make people do this without being shitty to them, we need a fund.

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  12. I can vouch for this. Not only am I a fairly well-built chap, I also take no shit and am, I say modestly, fairly intelligent, so I could (and often did!) argue on their own terms my case, often making them look stupid. I also, when once threatened with sanction, said go ahead and watch the shit hit the fan. (I was doing a part time uni course, HNC and HND in Applied IT Tuesday and Thursday evenings, at my own expense and they tried to say I wasn’t available for work.)

    I wasn’t sanctioned.

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  13. I agree fully big ex builders go in and don’t get sanctioned but the little people do when I had to claim JSA for 18 months I was once 2 minutes late, due to a large queue in front of me and no one to accept the signing on books, they tried some of the tricks mentioned here until I fought back. Even the DEA wouldn’t go against me, his attempts to send me on training courses were normally voluntary and I turned most down, unless they were more productive to me in monetary terms than it cost me to get there, any that weren’t I didn’t do.
    The one time I was threatened with a sanction I was due to go into hospital for an operation that resulted in me moving over to ESA after many fits and a few strokes, I spent a month in hospital in which time they stopped my benefits but a got them backdated to the day after I went into hospital at a higher rate than JSA and then full ESA from mid 2010 until at least mid 2015

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  14. Thank you Jobcenter Mole, for seeing that the huge majority of people seeking work really do want work. I agree with all the waste of money that has been wasted, I disagree with sanctions and those who really enjoy giving them. It’s nice that at least one person who works for the DWP see’s jobseekers as people and not scum, as most do.

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  15. I used to work for JCP. You do build up a good rapport with a lot of customers you are trying to help as well as take a lot of abuse. I worked with some really nice advisers who did try to help job seekers, I’m glad to hear there are still some about. It’s important that the public are aware of what goes on and that they should read everything they sign and understand the implications of signing it. I just hope the JobCentre Mole doesn’t get marched off the premises for trying to do the rest of us a favour.

    I have to say I’m really glad I’m well out of it.

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  16. When all the JC & DWP sanctions are finished there will be less people signing on and claiming benefits, I’m sure there will be Jobcentre & DWP staff pay offs

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  17. Reblogged this on Law Geek's Blog and commented:
    A JCP employee speaks out about practices (particularly sanctions) and leaves me speechless. If he’s right about phasing out Job Centre staff (and it does make sense), I can’t help but wonder what their job options will be when that time comes.

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    1. lawgeekblog says: “If he’s right about phasing out Job Centre staff (and it does make sense), I can’t help but wonder what their job options will be when that time comes.”

      I can tell you exactly what happens – you are a laughing stock and virtually unemployable, and it’s getting worse with all the (mainly deserved) bad press JCP workers are getting. Who’d employ an ex-JCP worker when time and time again so many of them are being shown as incompetent borderline psychopathic liars? They will immediately be seen as potential troublemaking jobsworths with nasty attitudes. I don’t think I’d employ one, and I *am* one! Honestly, the people I worked with genuinely believe they’re employable outside of a job centre and that working in one looks good on your CV.

      I’ve been unemployed 2 1/2 years (I’ve been signed off on ESA for a lot of that due to depression caused by the job, where I was also bullied, and then lied to by my managers to cover up their incompetence) and am sick of having to justify and excuse my previous employment. I was one of the nice advisers who made claimants aware of their rights and tried to help them fight against the system when it bit them on the behind (no, really, I had loads of people I used to sign come up to me when walking through the high street saying they missed me because I was fair, pretty much the only person in the JCP who knew what they were talking about, and was helpful towards the signers). I remember having an argument with both front-line manager and branch manager in front of claimants waiting to sign on about how something I was supposed to implement was “morally wrong and repugnant”, (I stood firm and refused to do it) and even managed to get a dirty look from Lord Freud when he came for a high sanitised visit to our JCP.

      Everything in the above interview is spot on. All of it. I used to try and help claimants who had missed appointments as much as possible when filling out the forms, not that it would make much difference and I always told them that while I wasn’t the person making the decision to sanction not to hold their breath getting off the rap, advised people how to make complaints to CAB and MPs about their treatment if need be, and *always* told people what they were entitled to (as it says above, I wasn’t supposed to but I made time to as much as possible), but the interviewee is also correct that so many people simply don’t read what they are signing – if you follow your – usually not particularly draconian – JSAg to the letter then there shouldn’t be a problem regarding ASE. But so many people don’t bother.

      I’ll admit to always calling claimants “customers” though – that’s what they were called in official literature at the time and I just found it easier to say. Nothing more meant by it, just semantics, but I do understand it can annoy.

      I have never worked in such a vile, nasty, back-biting bitchy place as the JCP, and mine was one of the fairly decent ones. The conversations about the claimants in the tea room on breaks were a disgrace and frankly not fit for publication on a website. Not all, but a lot of the staff were, for the most part, and certainly on the surface that was apparent when working with them, the dullest, most uninspiring, uninspired, small minded, mediocre bunch of people I’ve ever had the misfortune to work with. Mind you, most of them hated their jobs too but were too dull to bother doing anything about their lives. Easily the worst job I’ve ever had, that had such a detrimental effect on my health while working there and since. I wouldn’t work in one again if you paid me, sod the sanction I’d get.

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      1. Wow, this is one amazing comment. Thank you. I’m sorry that JCP staff become unemployable due to bad press, it’s very unfair as clearly some of them are decent people such as yourself and Jobcentre Mole. My advisor was great and everyone liked him, though the other JCP staff were more typical. I was also lucky that my Work Programme provider wasn’t a nasty one like Ingeus or A4e. If you would like to do a post or interview you can email me at slutocracy@gmail.com. That stuff you said would make a very illuminating article.

        Slutocrat

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      2. Yes you can copy it – please take out the bit about me being unemployed for 2 1/2 yrs and lied to by incompetent managers as that could easily identify me, but do include having been signed off on ESA with depression *due* to the work and ramifications afterwards.

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  18. Reblogged this on Beastrabban’s Weblog and commented:
    This is the interview, which Jaynelinney has reblogged on her website. It’s from Slutocracy, which is a feminist, sex-positive, pro-gay and pro-prostitute blog. Regardless of the controversial nature of the views on the blog, it has done a very valuable service in publishing this interview. It needs to be read. The Job Centre employee describes the way sanctions are actively promoted, with bonuses for those depriving the most clients of their money. If an office or a team falls behind sanctioning its ‘customers’ compared to other offices or teams, then they are called in by their manager and criticised for it. The employee also makes clear that the middle class job seekers are treated better than the lower class, and that job seekers are not given the support, training or education they really need and deserve to get them back into work. He also states that the training given to job seekers is often not appropriate to their educational abilities. Most disgusting of all, he reveals that the Job Centre will deliberately bully the weak and those, who follow the British attitude of not wishing to make a fuss or protest about the way they’re treated. He cites as an example of this a man, who was sanctioned because he missed an appointment. In actual fact, this gent had a very good reason for missing it: he had just lost his wife. Nevertheless, this allowed the Job Centre to stop his benefits. And the poor fellow meekly accepted it. The interviewee also gives some extremely valuable advice: always read the conditions of your claim. Furthermore, be aware that the Job Centre will try and trick you into extending your sanction. When someone has been sanctioned, they will give him or her a form about restarting the claim. What the job seeker is not told, is that the form will extend their sanction by another two weeks. @JobcentreMole comes across as the last honourable person in a deeply corrupt organisation bereft of some of the most basic moral values. If you are looking for work, or have any dealings whatsoever with the Job Centre, either by yourself or through friends, I strongly urge you to read this. Forewarned is forearmed.

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  19. Your little ‘mole’ interview might have its uses, but its social profiling arguments are nonsense. You seem more-or-less to imply that well-educated, mature white males are sanction-proof. I suggest you pay attention to a real-life case.

    I am a white male JSA claimant, over 50, with a first-class honours degree and rigorously-detailed record-keeping habits. Guess what? I was sanctioned last year. Happily, the charges against me were brought by an irresponsible advisor more concerned with racking up sanction statistics than with putting together a coherent or even halfway-accurate case. Nonetheless, her lies and fabrications were swallowed whole by the next tier of JCP decision-makers, which meant that my case was NOT reconsidered internally.

    Just as well I had the brains and guts to secure justice at a Social Security Tribunal. Equally, just as well I still had enough in the way of savings to survive the twelve months it took to get my money back.

    Now, has anyone reading this been unjustifiably sanctioned lately? Why not tell your story on my Facebook page, ‘UK Welfare Benefits – Claim What’s YOURS’.

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  20. the jobcentre should not be called the jobcentre, it should be called the benefits office, they are not interested in finding or helping people to find a job.

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  21. I hate the way that the Claimants are always referred to as ‘Customers’. In what universe are they customers, they cannot shop around, compare one benefits or JC+ office to see if they can get a better deal.

    Quite often, ‘customers’ are required to sign a legally and financially binding document, in front of someone who is may be less qualified or have less common sense or even decency than they are, someone who may have a chip on their shoulder due to reading the Daily Fail during a tea-break.

    The Tories hate Civil Servants, they see them as Lefty ‘Unionised’ plebs, but they are feeding down their political bias through the Benefits Agencies. The system was supposed to be a safety net, this Gov’t are not only removing the net, they are pushing folk over cliffs. There are many Benefits staff who are punished by unqualified Managers for not punishing ‘customers’ enough, it is shameful.

    Keep reporting the truth, it won’t change the views of those at the top, but it does forewarn those at the bottom of what to expect.

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  22. Well done Jobcentre Mole. I always thought of you as a fake troll until I read this. I disagree that most JCP have the same views as you though, in my experience most look upon their customers as scum. Bravo anyway.

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