Tag Archives: Ian Duncan Smith

Memoirs of a benefits scrounger: Jobcentre sanctions me for getting a job

My transition from good-for-nothing benefits scrounger to upstanding citizen is only a phone call away. Yes, for the last couple of months copywriting and content writing work was harder to find and I’ve been claiming Jobseeker’s Allowance. Now that I’ve got a regular job again I went down to my local Jobcentre to close my claim. Turned out it wasn’t so easy.

“We can’t close your claim because you didn’t sign in on Monday so we have to take disciplinary action against you. Your benefits have been stopped and it’ll have to go to a hearing,” said Lauren, one of the Job Centre staff.

“But I was at training,” I explained. “And I sent you two messages saying I couldn’t sign in that day. I gave you a message online and got my friend to come in and give you a note.”

“That doesn’t make any difference because you didn’t physically sign in,” Lauren shrugged.

I pointed out that closing my claim would probably be easiest for them and anyway there was no point stopping my benefits because closing my claim would stop them anyway.

Lauren explained this was Jobcentre policy and said I’d have to answer questions about why I’d failed to sign in before my claim could be closed. This is how it went:

Her: Why did you fail to sign in on Monday?

Me: Because I was at training for my job.

Her: Well why didn’t you sign in on Tuesday?

Me: Because I was at work.

Her: Well why didn’t you come in sooner today?

Me: When my friend dropped off the note, one of your colleagues gave her a message for me that I just had to phone. They didn’t say I had to come in. The only reason I’m here is because I don’t have your phone number and I thought you might need to see me.

Her: Why did you fail to look for jobs in the last 2 weeks?

Me: I didn’t. I applied for around 20 jobs in the last 2 weeks.

Her: Where are they?

Me: They’re in my Activity History.

Her: OK, I see them. But why did you fail to apply for any jobs since last week?

Me: Because I got a job.

Lauren typed all that into a form and sent it off to DWP Hearings Land. “It’ll take 15 minutes to go through, so you might as well phone to close your claim from home,” she said. “You’ll receive a decision in a few months about whether your benefits will be stopped or not.”

I got up. So this was it. After months of Jobcentre harassment – including stopping my benefits for 3 months because I mixed up the address on a job I’d agreed to apply for (reduced to 2 weeks on appeal) – despite applying for 34 other jobs I hadn’t agreed to apply for. The Jobcentre had set my mandatory target at 2 jobs per week and by my advisor’s admission I was applying for over 15 jobs per week and was the person who applied fore the most jobs out of every Jobcentre “customer”. Three weeks later they stopped my benefits for 2 weeks for forgetting to go to a CV session at the Jobcentre. And a week after that they said they couldn’t reimburse bus tickets (£26) because I hadn’t told them I was going to the interview beforehand. Actually I had, but my advisor didn’t give me the form to fill in or tell me that I had to fill it in. I ended up getting the job – it was a temp job that lasted 2 weeks. The Job Centre then paid me much less than I was entitled to for months, because they thought I still had the job. It took three phone calls and two Jobcentre visits to sort it out because every time they told me the error was fixed, it turned out it wasn’t.

Well, after all that there was no “congratulations” or “well done”. They couldn’t even reimburse my travelling expenses for an interview I’d gone to a few days prior – apparently it’s up to Lifeskills to reimburse me now. (Which means I wasted a trip to the Jobcentre to fill out the necessary form. And I know Lifeskills probably won’t reimburse me because I didn’t tell them about the interview beforehand. Not that it matters because the cost of travel to Lifeskills would be almost as much as the reimbursement.)

As I left the Jobcentre for the last time, looking around and reminiscing about the indignities I’d suffered and wishing I’d blogged about them, Lauren said “See you later”. “See you, but I don’t think I will,” I said. “You might be back. I might see you again,” Lauren countered. I shrugged. “Yeah, you never know, with the economy and that.”

Then I turned and walked out of that door. It seemed an anticlimactic end to my time here. Hadn’t the Job Centre bullied me and forced me to grace their building with my presence every two weeks or oftener? Hadn’t the message that my main goal in life was to rejoin humanity by finding work been drilled into me over and over again? Yet they seemed totally unimpressed now that I actually had a job.

I’ll still be officially a benefits scrounger until I make that phone call. And somehow I don’t want to. I like being a benefits scrounger. I think it really focusses my writing.

Slutocrat (Scrounger #20616)

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The Ingeus Diaries: a jobseeker’s report of an Ingeus programme

Meg is a middle-aged migrant woman with a degree and 9 years’ experience as a legal secretary. She’s also been self employed and worked briefly as a waitress. Meg was referred to the Ingeus 2-week Stairway To Work programme by her Jobcentre two months after completing her workfare at YMCA and three months after completeing a course at JHP. All names are changed or invented.

Ingeus Stairways to Work course, Monday 6th May 2013
“Ingeus didn’t send me a letter or give me directions to get there, like the Jobcentre said they would. They missed out my name during the roll call,” Meg reports. “The woman who was leading the course went in and out to get notes for us to read because they didn’t have enough even though 5 or 6 people weren’t there. She went put to get paper, then went out again to get pens. It wasn’t organised.”

Interview transcript:

The Ingeus woman talked about goals, asked us do we have goals. She gave an example of her goal: to go to the supermarket, have coffee with a friend then do housework. She had a stack of cards. She went round the group asking each person to tell her if the card presented a good or bad goal, e.g. “I want to clear my debts by the end of the year”. I can’t see how this helps me get a job.

Then we had to ask the person next to us about themselves and tell the whole group their hobbies. I told my name and I said like dogs and driving.

There was a social worker who has been out of work for 13 years due to institutional bullying which led to him having three breakdowns. He grew up in France. I said to him “Ingeus should get employers here or tell us how to be self-employed. Getting us here won’t help us get jobs.”

We were made to go on computers and go to the Direct.gov site but nobody could get to it because [of security software installed by Ingeus] so the woman running the course had to hrelp every single person get to the site. We had to search for jobs, but there was no point to this because we all had computers at home. We had to print out our CVs and it took over an hour for all 13 people to do it.

Today was useless, just one more day for Ingeus to make money from jobseekers.

Benefits cut because of Jobcentre incompetency

“Five or six people didn’t go because they believed it wasn’t mandatory,” says Meg. “It isn’t mandatory, but once you agree to go, it becomes mandatory because it’s an ‘agreed action’. The Jobcentre didn’t explain this to these people so now their benefits will be cut for up to three months. [If they’ve forgotten to turn up to a Jobcentre interview before, it could be cut for up to three years]. It’s not mandatory that we do the whole 2 weeks, but the Jobcentre told me it was mandatory that I do 2 days.”

Who was there?

There were labourers aged 40-60 and three young people in their late teens to early twenties. One man was in his fifties. He’d worked for the same company for 10 years and was out of work only three weeks ago. Only 1 person had just graduated from college, all the others had been working.

I saw 2 people going to interviews at Ingeus [these people were not in Meg’s course]. They were in their forties and fifties and were interviewed by young women. I think it’s degrading they had to be helped by a much younger, less experienced person. One man’s partner and child were sitting on the sofa; they looked unhappy. The child looked about 10 years old.”

Ingeus reimburses travel costs at 20p per mile so they should have given me £8 but they only gave me £6.80.

How did it make you feel?

It was like a primary school lesson. I felt very degraded. Like jobseekers have no goals, no hopes, aren’t interested in looking for work. It lowers your self-esteem.

When I had a workfare at YMCA I was happy because I got on very well with the other jobseekers and people doing community serbice who were there. I was valued by the manager who viewed me as a hard worker.
Before that, the Jobcentre sent me to JHP for a Job Search programme where we used computers. Everyone there had worked before and all we did at JHP was search for jobs on the internet. We had computers, so that was pointless. One woman was always an hour late and this was tolerated.

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